The Wheelie Clean Bin Company
Effective Date: 28th July 2025
Last Updated: 28th July 2025
1. Introduction
The Wheelie Clean Bin Company (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our bin cleaning and pressure washing services, visit our website, or interact with us.
We are based in Spalding, Lincolnshire, and provide professional cleaning services across a 30-mile radius including Boston, Peterborough, King’s Lynn, and surrounding areas.
2. Information We Collect
2.1 Personal Information You Provide
When you contact us or book our services, we may collect:
- Contact Details: Name, address, phone number, email address
- Service Information: Property address, service requirements, preferred appointment times
- Payment Information: Billing address, payment method details (processed securely through our payment providers)
- Communication Records: Messages, emails, phone call records, and service feedback
- Property Access Information: Gate codes, parking instructions, special access requirements
2.2 Information Collected Automatically
When you visit our website, we may collect:
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, referral sources
- Location Data: General location information for service area verification
- Cookies and Tracking: See our Cookie Policy section below
2.3 Information from Third Parties
- Payment Processors: Transaction confirmations and payment status
- Booking Platforms: Appointment scheduling information
- Social Media: Public profile information if you interact with our social media accounts
3. How We Use Your Information
3.1 Service Delivery
- Scheduling and performing cleaning services
- Communicating about appointments and service updates
- Accessing your property to provide services
- Managing service quality and customer satisfaction
3.2 Business Operations
- Processing payments and managing accounts
- Maintaining customer records and service history
- Responding to enquiries and customer support
- Improving our services and customer experience
3.3 Marketing and Communications
- Sending service reminders and appointment confirmations
- Providing updates about our services (with your consent)
- Sending promotional offers and newsletters (opt-in only)
- Market research and customer feedback surveys
3.4 Legal and Compliance
- Complying with legal obligations and regulations
- Protecting our business interests and resolving disputes
- Health and safety record keeping
- Insurance and liability management
4. Legal Basis for Processing (UK GDPR)
We process your personal data based on:
- Contract Performance: To provide cleaning services you’ve requested
- Legitimate Interests: For business operations, customer service, and marketing to existing customers
- Consent: For marketing communications and optional services
- Legal Obligation: For tax records, health and safety compliance, and insurance requirements
5. Data Sharing and Disclosure
5.1 Service Providers
We may share your information with:
- Payment Processors: For secure payment processing
- Booking Systems: For appointment scheduling and management
- IT Service Providers: For website hosting and data storage
- Insurance Providers: For policy compliance and claims processing
5.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Respond to emergency situations
5.3 Business Transfers
If we sell or transfer our business, customer information may be included in the transaction, subject to confidentiality agreements.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption: Sensitive data is encrypted in transit and at rest
- Access Controls: Limited access to authorized personnel only
- Secure Storage: Data stored on secure servers with regular backups
- Regular Updates: Security systems and software kept up to date
- Staff Training: Regular privacy and security training for all employees
7. Data Retention
We retain your personal data for as long as necessary:
- Active Customers: While you remain a customer and for 6 years after last service
- Enquiries: 2 years from last contact if no service is provided
- Financial Records: 7 years as required by HMRC regulations
- Marketing Data: Until you unsubscribe or opt out
- CCTV/Security: Up to 30 days unless required for investigations
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
8.1 Access Right
Request a copy of the personal data we hold about you
8.2 Rectification Right
Request correction of inaccurate or incomplete personal data
8.3 Erasure Right
Request deletion of your personal data (subject to legal retention requirements)
8.4 Restriction Right
Request limitation of processing in certain circumstances
8.5 Portability Right
Request transfer of your data to another service provider
8.6 Objection Right
Object to processing based on legitimate interests or for marketing purposes
8.7 Automated Decision-Making
Right not to be subject to automated decision-making (not applicable to our services)
To exercise any of these rights, please contact us using the details in Section 12.
9. Marketing Communications
9.1 Opt-In Consent
We will only send marketing communications if you have given explicit consent or if you are an existing customer receiving information about similar services.
9.2 Unsubscribing
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in any email
- Replying “STOP” to text messages
- Contacting us directly
- Updating your preferences in your online account
10. Cookies and Website Tracking
10.1 Essential Cookies
We use essential cookies to make our website function properly, including:
- Session management
- Security features
- Form submission functionality
10.2 Analytics Cookies
With your consent, we use analytics cookies to understand how visitors use our website and improve user experience.
10.3 Marketing Cookies
We may use marketing cookies to show relevant advertisements and measure campaign effectiveness (with your consent).
10.4 Cookie Management
You can manage cookie preferences through your browser settings or our cookie consent banner.
11. Third-Party Services
Our website and services may integrate with third-party platforms:
- Google Services: Maps, Analytics, and Ads (subject to Google’s Privacy Policy)
- Payment Providers: Stripe, PayPal, or similar (subject to their privacy policies)
- Social Media: Facebook, Instagram integration (subject to their privacy policies)
- Booking Systems: Online appointment scheduling platforms
Please review the privacy policies of these third-party services.
12. Contact Information
12.1 Data Controller
Company: The Wheelie Clean Bin Company
Address: [Your Business Address], Spalding, Lincolnshire
Phone: 01775 123456
Email: privacy@wheelieclean.co.uk
Website: www.wheelieclean.co.uk
12.2 Data Protection Queries
For any questions about this Privacy Policy or your personal data, please contact us using the details above.
12.3 ICO Complaints
If you are not satisfied with our response to your privacy concerns, you can lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
13. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will delete it promptly.
14. International Transfers
We primarily operate within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place, including:
- Adequacy decisions
- Standard contractual clauses
- Certification schemes
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Notify existing customers of significant changes via email
- Update the “Last Updated” date at the top of this policy
Continued use of our services after changes indicates acceptance of the updated policy.
16. Additional Information
16.1 Professional Standards
As a professional cleaning service, we maintain high standards of data protection and customer confidentiality in line with industry best practices.
16.2 Insurance and Liability
We maintain appropriate insurance coverage that includes data protection and cyber liability insurance.
16.3 Staff Confidentiality
All The Wheelie Clean Bin Company employees and contractors are bound by confidentiality agreements and receive regular training on data protection.
This Privacy Policy is effective as of July 28th 2025, and applies to all personal data collected by The Wheelie Clean Bin Company.
For any questions about our privacy practices or this policy, please don’t hesitate to contact us.