Terms & Conditions

The Wheelie Clean Bin Company
Effective Date: July 28th 2025
Last Updated: July 28th 2025

1. Introduction

These Terms and Conditions (“Terms”) govern your use of services provided by The Wheelie Clean Bin Company (“we,” “our,” “us,” or “Company”). By booking our services, you (“you,” “your,” or “Customer”) agree to be bound by these Terms.

We are a professional cleaning company based in Spalding, Lincolnshire, providing wheelie bin cleaning, pressure washing, and exterior cleaning services across a 25-mile radius including Boston, Peterborough, King’s Lynn, and surrounding areas.

2. Services Provided

2.1 Service Categories

We provide the following professional cleaning services:

Wheelie Bin Cleaning: Internal and external cleaning and sanitization
Pressure Washing: Driveways, patios, pathways, and exterior surfaces
Driveway Cleaning: Professional restoration and maintenance
Patio Cleaning: Deep cleaning and restoration services
Decking Cleaning: Safe cleaning and maintenance of wooden decking
Commercial Cleaning: Business and commercial property cleaning
Graffiti Removal: Professional graffiti cleaning and removal
Additional Services: As agreed in writing

2.2 Service Standards

All services are performed by trained professionals using appropriate equipment and eco-friendly cleaning products where possible. We maintain full public liability insurance and adhere to health and safety regulations.

3. Booking and Scheduling

3.1 Service Requests

Services may be booked through:

Telephone enquiries
Email requests
In-person consultations

3.2 Quotations

All quotations are valid for 30 days from issue date
Prices may vary based on property size, condition, and access requirements
Written quotes are binding; verbal estimates are indicative only
We reserve the right to adjust prices if site conditions differ from initial assessment

3.3 Appointment Scheduling

Appointments are confirmed upon acceptance of quotation and receipt of booking deposit (where applicable)
We will provide a service window and contact you prior to arrival
Rescheduling requests must be made at least 24 hours in advance
Emergency or same-day bookings may incur additional charges

4. Payment Terms

4.1 Pricing and Invoicing

All prices are quoted in British Pounds (GBP) and include VAT where applicable
Payment is due upon completion of service unless otherwise agreed
Invoices are issued electronically and must be paid within 14 days
Late payment may result in interest charges of 1.5% per month

4.2 Payment Methods

We accept payment by:

Cash (for services under £500)
Bank transfer
Credit/debit cards
Online payment systems (PayPal, Stripe)
Standing orders for regular services

4.3 Deposits and Advance Payments

Large projects may require a deposit of up to 50% of total cost
Regular service customers may be offered monthly payment plans
Deposits are non-refundable except in cases of our cancellation

5. Access and Property Requirements

5.1 Customer Responsibilities

You must ensure:

Safe and reasonable access to service areas
Water and electricity supply where required
Removal of vehicles, furniture, or obstacles that may impede work
Provision of any special access codes, keys, or instructions
Compliance with any building or estate management requirements

5.2 Access Limitations

We are not responsible for delays caused by access issues
Additional visits due to access problems may incur extra charges
Services may be postponed if safe access cannot be guaranteed
Gate codes and access information must be accurate and current

5.3 Health and Safety

Customers must inform us of any hazards, asbestos, or dangerous materials
Work areas should be clear of people and pets during service
We reserve the right to refuse service if conditions are deemed unsafe
All work is conducted in accordance with HSE guidelines

6. Cancellation and Rescheduling

6.1 Customer Cancellations

Cancellations made more than 24 hours before appointment: No charge
Cancellations made within 24 hours: 50% of service cost
Cancellations made within 4 hours or no-shows: Full service cost
Regular service cancellations require 7 days’ notice

6.2 Company Cancellations

We may cancel or reschedule services due to:

Severe weather conditions affecting safety or service quality
Equipment failure or technical issues
Staff illness or emergency situations
Access problems or safety concerns

6.3 Weather Policy

Services may be postponed due to severe weather conditions
Rain does not automatically cancel outdoor cleaning services
Freezing conditions may require postponement for safety reasons
No cancellation fees apply for weather-related postponements

7. Service Quality and Guarantees

7.1 Quality Commitment

All work is performed to professional standards
We guarantee customer satisfaction with our workmanship
Any concerns should be reported within 48 hours of service completion
We will return to rectify any issues at no additional cost

7.2 Service Limitations

Results may vary based on age, condition, and type of materials
Some staining or discoloration may be permanent and cannot be guaranteed for removal
We do not guarantee against natural re-soiling or weather-related damage
Pre-existing damage will be noted and not covered under our guarantee

7.3 Warranty Period

Quality guarantee applies for 7 days from service completion
Guarantee is void if customer attempts DIY cleaning before reporting issues
Guarantee covers workmanship only, not natural deterioration or damage

8. Liability and Insurance

8.1 Insurance Coverage

We maintain comprehensive public liability insurance (minimum £2,000,000)
All employees are covered under employer’s liability insurance
Equipment is covered under appropriate commercial insurance
Insurance certificates available upon request

8.2 Liability Limitations

Our liability is limited to:

Direct damage caused by our negligence during service provision
The cost of re-performing defective work
Maximum liability of £10,000 per incident unless otherwise agreed in writing

8.3 Exclusions

We are not liable for:

Pre-existing damage or defects
Damage caused by customer negligence or failure to follow instructions
Consequential or indirect losses
Damage to items not directly related to our cleaning activities
Natural wear and tear or aging of materials

9. Data Protection and Privacy

9.1 Personal Information

Customer data is processed in accordance with our Privacy Policy
We collect only information necessary for service provision
Data is stored securely and not shared with third parties without consent
Customers have rights under UK GDPR legislation

9.2 Property Information

We may take before/after photographs for quality control and marketing (with permission)
Access codes and property information are kept confidential
Customer details are not shared with third parties except as required by law

10. Intellectual Property

10.1 Company Materials

All company branding, logos, and marketing materials remain our property
Website content, photographs, and testimonials are protected by copyright
Unauthorized use of company materials is prohibited

10.2 Customer Content

Testimonials and reviews may be used for marketing purposes (with permission)
Photographs of completed work may be used for promotional materials
Customers may request removal of their content at any time

11. Environmental Responsibility

11.1 Eco-Friendly Practices

We use environmentally responsible cleaning products where possible
Wastewater is disposed of in accordance with environmental regulations
We minimize chemical usage through effective cleaning techniques
Waste materials are disposed of responsibly

11.2 Chemical Safety

All cleaning chemicals are stored and used according to manufacturer guidelines
COSHH assessments are conducted for all chemical products
Safety data sheets available upon request
Special precautions taken around sensitive areas (ponds, plants, vehicles)

12. Complaints and Dispute Resolution

12.1 Complaint Procedure

Initial Contact: Report concerns within 48 hours of service completion
Investigation: We will investigate and respond within 5 working days
Resolution: Appropriate action will be taken to resolve issues
Escalation: Unresolved complaints may be escalated to company management

12.2 Alternative Dispute Resolution

We encourage resolution through direct communication
Mediation services may be used for complex disputes
Trading Standards or relevant professional bodies may be consulted
Legal action should be a last resort

13. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

Natural disasters, severe weather, or flooding
Government restrictions or legislation changes
Public health emergencies or pandemics
Infrastructure failures (power, water, transport)
Supplier failures or material shortages

14. Termination

14.1 Contract Termination

Either party may terminate ongoing service contracts with:

30 days’ written notice for regular cleaning services
Immediate termination for breach of terms
Completion of current work cycle before termination takes effect

14.2 Effect of Termination

Outstanding payments remain due
Confidentiality obligations continue
Access materials (keys, codes) must be returned
Quality guarantees remain valid for completed work

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between parties and supersede all prior negotiations, representations, or agreements.

15.2 Modifications

Terms may only be modified in writing and signed by both parties
We reserve the right to update Terms with 30 days’ notice
Continued use of services after changes constitutes acceptance

15.3 Severability

If any provision is found invalid or unenforceable, the remainder of these Terms remains in full force and effect.

15.4 Assignment

We may assign these Terms and any contracts to third parties. Customers may not assign their obligations without our written consent.

16. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of English courts. Any disputes will be resolved in accordance with English legal procedures.

17. Contact Information

The Wheelie Clean Bin Company
Phone: 07729 777619
Email:
Wheeliecleanbincompany@gmail.com
Website: www.wheelieclean.co.uk

For any questions regarding these Terms and Conditions, please contact us using the details above.

These Terms and Conditions are effective as of July 28th 2025, and apply to all services provided by The Wheelie Clean Bin Company.

By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Terms and Conditions